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Privacy Policy

The CentroFan website is owned and operated by CentroFan.

We are committed to protecting your personal information and respecting your privacy. If you have any questions or concerns about this Privacy Policy, or about how we handle your personal information, please contact us at:

contact@centrofan.com

When you visit our website or use our services, you trust us with your personal information. We take this responsibility seriously. This Privacy Policy explains what information we collect, how we use it, when we may share it, how long we keep it, and what rights you have in relation to your personal data.

This Privacy Policy applies to all information collected through our website, services, apps, features, sales, marketing, communications, and any related services collectively referred to as the “Site” or “Services”.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, you should discontinue use of our Services.

 

1. What Information Do We Collect?

Personal information you provide to us

We collect personal information that you voluntarily provide when you register for an account, use our Services, contact us, upload content, purchase content, subscribe to creators, apply as a creator, or otherwise interact with CentroFan.

The personal information we may collect includes:

• Name

• Email address

• Username

• Password and account login details

• Date of birth

• Contact information

• Billing and payment-related information

• Account preferences

• Identity verification information, where required

• Content, messages, reports, or other information you submit through the Site

You are responsible for ensuring that any personal information you provide is accurate, complete, and kept up to date.

Information collected automatically

When you use our Site, we may automatically collect certain technical information, including:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Access times

• Referring URLs

• Cookies and similar tracking technologies

• General usage data

This information helps us operate, secure, and improve our Services.

Push notifications

If you choose to enable push notifications, we may collect and use information necessary to send notifications to your device. You can disable push notifications at any time through your browser or device settings.

Information from other sources

We may receive limited information about you from third parties, public sources, service providers, payment processors, fraud prevention providers, analytics providers, and verification partners.

 

2. How Do We Use Your Information?

We use your personal information where necessary to operate our Services, comply with legal obligations, perform our contract with you, protect our users, and improve CentroFan.

We may use your information to:

• Create and manage your account

• Provide access to our Services

• Process payments, subscriptions, tips, and purchases

• Verify users and creators where required

• Review creator applications and compliance documents

• Provide customer support

• Respond to enquiries, complaints, reports, and content removal requests

• Send service-related emails and notifications

• Send marketing communications, where permitted

• Personalise your experience on the Site

• Improve our website, services, security, and user experience

• Detect, prevent, and investigate fraud, abuse, illegal activity, and policy breaches

• Enforce our Terms and Conditions, Creator Terms, Acceptable Use Policy, and other policies

• Comply with legal, regulatory, payment processor, card association, and law enforcement requirements

You can opt out of marketing communications at any time.

 

3. Will Your Information Be Shared With Anyone?

We do not sell your personal information.

We may share your information only where necessary and appropriate, including with:

• Payment processors and billing providers

• Hosting, IT, and security providers

• Email and communication service providers

• Identity verification and compliance providers

• Analytics and advertising partners

• Professional advisers, including legal and accounting advisers

• Law enforcement, regulators, or legal authorities where required

• Business partners where necessary to provide the Services

• Third parties in connection with a business transfer, merger, sale, or restructuring

• Other parties where you have given consent

We only share the information necessary for the relevant purpose.

 

4. How Long Do We Keep Your Information?

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

In general, we may keep account-related information for up to two years after account closure, unless we are required to retain it for longer for legal, regulatory, tax, fraud prevention, payment processing, dispute resolution, or compliance reasons.

Some information may also be retained where necessary to protect the safety, rights, and security of CentroFan, our users, creators, and third parties.

 

5. How Do We Keep Your Information Safe?

We use appropriate technical and organisational security measures to help protect your personal information.

However, no website, online service, or data transmission system can be guaranteed to be 100% secure. While we take reasonable steps to protect your information, you use the Services at your own risk.

You are responsible for keeping your account login details secure and confidential.

 

6. What Are Your Privacy Rights?

Depending on your location, including if you are based in the UK or EEA, you may have certain rights in relation to your personal information.

These may include the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your personal information

• Restrict or object to certain processing

• Request data portability

• Withdraw consent where processing is based on consent

• Complain to a data protection authority

To make a privacy request, please contact us at:

contact@centrofan.com

We may need to verify your identity before responding to certain requests.

Account information

You may review, update, or delete certain account information by logging into your account settings.

You may also request account deletion by contacting us. Please note that some information may be retained where necessary for legal, compliance, fraud prevention, dispute resolution, or payment processing purposes.

Email marketing

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us at:

contact@centrofan.com

Even if you opt out of marketing emails, we may still send you important service-related communications.

 

7. California Privacy Rights

If you are a California resident, you may have additional rights under California privacy laws, including the right to request information about certain categories of personal information we collect, use, disclose, or share.

California residents may also request information once per year under California’s “Shine the Light” law regarding certain disclosures of personal information to third parties for direct marketing purposes.

Users under the age of 18 who are California residents may request the removal of content they have posted publicly on the Site, where applicable.

To make a California privacy request, please contact us at:

contact@centrofan.com

 

8. Updates To This Privacy Policy

We may update this Privacy Policy from time to time.

If we make changes, we will update the revised date of the policy and post the updated version on our Site. Continued use of the Services after any changes means you accept the updated Privacy Policy.

 

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

CentroFan
Email: contact@centrofan.com